Caroline Pham

Experience

Where I've Worked

Teams and projects where I’ve contributed as an engineer — designing, building, and refining real products.

Resume

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UX Engineer (Software Consultant)

Sep 2025 - Dec 2025

MA National Guard, Northeastern University Practicum | Boston, MA

  • Empowered 4,000+ Guard members with a communications and mentorship platform, improving transparency and career navigation.
  • Shipped production-ready Next.js views and shadcn/Tailwind components, driving responsive UI across the application.
  • Authored UX workflows, interaction specs, and design tokens to streamline handoff and establish a consistent design language.
  • Led evaluative research (WCAG audits and heuristic reviews) to identify usability gaps and validate visual hierarchy.

Software Developer Intern

Jun 2025 - Aug 2025

Advanced Data Risk Management (ADRM) | Boston, MA

  • Prototyped ADRM's website using Next.js and implemented a Prisma schema with SQLite, improving load times by approximately 25%.
  • Contributed to development of DEFENDER, ADRM's SaaS platform, to optimize real-time security alerts.
  • Designed and developed DEFENDER University, an educational portal to help users navigate ADRM's platform.

Software Engineer Co-op

Jan 2025 - Jun 2025

Optum, Technology Development Program | Boston, MA

  • Parsed SQL data and rendered API responses dynamically in UI components to ensure real-time system status updates.
  • Developed automated email reports with Java and HTML summarizing test failures, reducing manual QA work by approximately 80%.
  • Configured GitHub Actions pipelines to run SonarQube and Prisma Cloud scans, enabling automated quality checks.

Software Quality Analyst Co-op

Jan 2024 - Jun 2024

Verisk, Extreme Event Solutions | Boston, MA

  • Performed test analyses to validate software against compliance standards, preventing defects and improving reliability.
  • Troubleshot and resolved software issues with Microsoft SQL Server Management Studio, improving system performance.